Our satisfaction guaranteed policy enables you to return any purchase within 15 days of purchase. Returns must be complete, with all items present as well as box in original condition. Returns should include - The Orange Fire Box, the black or biege carrier box, the stick, remote, hdmi extender, power cords, power unit and batteries. Any of these items not being present may result in your return being declined. Partial returns are not accepted. Please message us with any questions regarding this policy. We look forward to doing business with you all in the future.